Frequently Asked Questions
Answers to all your questions at be345
From opening an account to bonuses, payments, and security — find straightforward answers to all your questions on this detailed be345 FAQ page.
be345 is committed to providing the best online gaming experience for players in Bangladesh. Whether you are playing at be345 for the first time or are a long-time regular member, this FAQ page will be useful for you. Below, the most frequently asked questions about account registration, deposits and withdrawals, game rules, bonuses, and responsible gaming have been arranged. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
To open an account at be345, you need an active mobile number and a valid email address. Sign up by filling in your name, date of birth, and password in the registration form. A copy of your national ID card or birth registration certificate may be requested later for age verification. The entire process takes just a few minutes.
be345 is for players aged 21 and above only. Underage users are not permitted to open an account. If age verification fails, the account will be suspended or closed. We take the age verification process seriously to ensure responsible gaming.
No, only one account per person is allowed at be345. If multiple accounts are opened from the same phone number or device, all accounts will be closed and any related winnings may be cancelled. If you have a problem with an existing account, contact support.
Click the "Forgot Password?" option on the be345 login page. Enter your registered mobile number or email and an OTP will be sent to you. Use it to set a new password. If you have any trouble, our team is available around the clock on live chat.
Verification is usually completed within 24 hours of submitting documents. In most cases it is faster. A confirmation will be sent by email or SMS once verification is done. Large withdrawals may be limited until verification is complete.
Deposits and Withdrawals
Funds deposited via bKash are generally credited to your be345 account instantly. If there are no temporary issues with the payment gateway, your balance updates within a few seconds to a maximum of 5 minutes. If there is a delay, contact live chat with your transaction ID.
The minimum deposit at be345 is ৳300 and the minimum withdrawal is ৳500. These limits apply to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Processing is more convenient when transactions are made in slightly larger amounts rather than repeated small ones.
Yes, direct withdrawals from be345 to Nagad and Rocket are fully supported. Once a withdrawal request is approved, funds generally reach your mobile wallet within 15 minutes to 2 hours. The process is faster for verified accounts.
be345 does not charge any additional fee for withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may deduct its own transaction charges in line with their own policy. Standard bank charges may apply for bank transfers.
The standard processing time for withdrawals at be345 is 15 minutes to 2 hours. Requests are approved faster for verified accounts where wagering requirements have been met. Bank transfers may take a little longer. If funds have not arrived after 2 hours, contact support.
Go to the Cashier section of be345, select "Deposit", and choose the Upay option. Make the payment from the app to the Upay number provided and save the reference number. Your be345 account balance will update once the payment is confirmed. Deposits start from a minimum of ৳300.
Games and How to Play
You will find BPL and other local and international tournament matches in the cricket betting section of be345. Both live betting during the match and pre-match betting before the match are available. There are various markets including match result, top run scorer, and top wicket taker. Enter the amount on the bet slip and confirm to place your bet.
be345 offers slot games from international-standard providers including PG Soft, Pragmatic Play, and JILI. The results of all these games are determined by a Random Number Generator (RNG), which is tested by independent third parties. be345 follows strict quality control processes to ensure fair play.
The live casino section of be345 features table games from top providers including Evolution Gaming and Ezugi. Some tables have Bengali-speaking or South Asian dealers, particularly at the Andar Bahar and Baccarat tables. Use the filters in the game lobby to find your preferred table.
Yes, the be345 website is fully mobile-friendly. You can log in on any modern browser on an Android or iOS device and play all games including slots, live casino, and cricket betting. There is no need to download a separate app; the full experience is available in the browser.
RTP (Return to Player) is the average percentage of total wagers that a game returns to players over the long term. It is a theoretical figure — the result of every spin or hand remains random. Games with a higher RTP have a comparatively greater chance of returns over the long term, but do not guarantee results in any single session.
Bonuses and Promotions
After opening a new account at be345, a 100% match bonus is available on the first deposit, up to a maximum of ৳20,000. The bonus is added automatically when the bonus option is active at the time of deposit from the Cashier. No promo code is needed. A minimum deposit of ৳300 is required to receive the bonus.
A wagering requirement means how many times the bonus amount must be wagered before it can be withdrawn. The wagering requirement for the be345 welcome bonus is 25 times. This means if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 before withdrawing. Wagering progress can be seen in the bonus section of your account.
VIP membership at be345 is determined automatically based on your play. You can be promoted to Bronze, Silver, Gold, and Platinum tiers based on regular play and account activity. Weekly cashback is higher at higher tiers — at the Platinum tier you can receive up to 1.2% weekly cashback.
Each week, a fixed percentage of net losses is returned as cashback based on your VIP tier. Weekly cashback rates are 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum. Cashback is generally credited to your account every Monday.
If wagering is not completed within the set time, the remaining bonus balance will be cancelled. However, your deposited real money remains safe. The validity period and terms of each bonus are detailed on the Terms and Conditions page — it is worth reading before taking a bonus.
Security and Responsible Gaming
be345 uses SSL encryption technology to keep all personal information and financial transactions secure. Your information is never sold or shared with third parties without authorisation. The Privacy Policy contains full details of how information is used.
Yes, be345 offers a self-exclusion facility. A temporary or permanent break can be taken through Account Settings or via live chat. When self-exclusion is active, you will not be able to log in and no promotional communications will be sent to you. This facility is always available for responsible play.
Yes, be345 allows you to set daily, weekly, and monthly deposit limits. These limits can be set through Account Settings or via support. Decreasing a limit takes effect immediately; increasing one is delayed — this is an intentional safety measure.
If you feel that gaming is getting out of your control, contact be345's 24/7 live chat immediately. Our team will help activate self-exclusion and connect you with the resources you need. More detailed guidelines are available on the be345 responsible gaming page.
Yes, the be345 customer support team provides assistance in Bengali via live chat seven days a week, twenty-four hours a day. You can also contact us by email: [email protected]. Our team is always ready to help with any technical, financial, or account-related issues.
Still have questions?
Our expert support team is by your side in Bengali seven days a week, twenty-four hours a day. Speak directly on live chat or write to us by email.
Contact us directly
Live Chat
Instant support in Bengali, 24/7. Log in to be345 and click the chat icon.
Email Support
For detailed issues, email us at: [email protected] — you will receive a quick reply.
Help Centre
Read our guides to learn more about rules, bonuses, and responsible gaming.